What is your return/exchange process like?
If you’re not satisfied with your purchase, Rosette will offer a return, refund or exchange. Which we initiate will depend on the customer’s needs and the situation.
If a return or exchange is most appropriate (ie. not a refund), the customer will need to send the original item back to us. In cases where we’ve made a mistake or the customer is dissatisfied with the quality of the product, we provide the customer with a waybill so that they can mail the item to Rosette. If it’s an exchange, we will send a replacement item to the customer free of charge. In cases where you’ve simply changed your mind, you may be asked to cover the cost of returning the item. Customers are not responsible for paying return postage on returns or exchanges if it’s an issue of poor product quality or damaged product. Rosette takes full responsibility for any errors on our part.
